European Stars And Stripes (Newspaper) - July 29, 1977, Darmstadt, Hesse                                He Young couple quickly got Luiei Riew car they slept i it the first they had no where else to they arrived that morning at the idea that by lunchtime they be on the Road Home in the shiny new i it didst work there was a Jam up a Long line of people waiting to Lake to session of cars shipped in from the and when their torn did come late in the of the Man Al the dealer preparation garage said he  possibly get the done that it was an unexpected Tuni of events and had brought no Money fora hot Asp american motors corporation general motors 0171 in the Donl let this happen to warns won director of the procurement off when Yon go up to pick up anew car at Bremerhaven plan on per taking More than a Day and take along enough Money to slay if it r in april a number of readers wrote let ters to stars and stripes outlining prob lems they had after buying new cars through the complaints were taken to Peterson and Dale Wood contracting prom ised to investigate and provide a final report on each this investigation not yet Complete brought to Light that Many problems Origi Nate at the european port of delivery some of these problems could be minimized at least if the customer knew what to says As All cars must be processed through customs and Green tags of in addition to the processing at the it is unrealistic to expect to arrive in the morning and leave the same there is always a certain percentage of people who experience problems and must remain he strongly urges new ear buyers to be financially prepared for such a possibility and to have enough Money along to pay for two Days in a plus food and for taxi and other transportation boy lodging is very scarce in Bremer Haven and has been further curtailed by a construction he to Dodge a of Tus avoid the trip to Ibe port the of have the car trucked to him Fay a commercial but this can be ask your dealer about such firms and the prices in any whether travel to Bremerhaven to Lake delivery in person or have the new Auto trucked to be sure you provide the car company with a Power of attorney that will allow it to claim the vehicle at the port and prepare it for Deli this preparation is a lengthy and important process that must be performed before you Lake continues be under no circumstances should you claim your car from a commercial shipper or the military port and drive it before it is in Chrysler will move its delivery Point to at that Ann Curran Chrysler military Frankfurt will provide the new Telephone Whyou do take delivery a Flint ear look u Ever carefully to deter mine any Bod or inner if this information should be along with your signature on the vehicle Ery form the company the commercial or military shipping this is a very into Wal u is used to Detent liability Tor repair of the j v Jpe Lerseth also customers to drive the car for at least an hour Weihin the port area before departing for any problem the car should be resumed to the delivering Dinter for immediate if a mechanical Lem is so serious that the car must be the company will provide a hotels will not be provided it work can be accomplished immediately or delayed until the customer is Back in Case of cosmetic and other noncritical warranty work customer will be required to delay repairs until at is Home to if a customer returns Homo with an identified problem or problem develops after his he should first Contact his Selling agent for if no assist Ance he should Call the follow ing numbers and request assistance directly from the car companies with the exception of general motors american motors corporation delivery sales b1u59036b War Ranty 0221 warranty 0221 Chrysler warranty v motors was Auto Hato oewing von warranty wu1 io1hj horse Baecker Bremerhaven de very sales War Ranty v Auto Herbert Berlin 03m138h7 warranty the general motors Howe should feel that the dealer is net properly taking cure of his warranty he a further of june 1977 for delivery in october another Pettib Allty is in selecting a car that 1 All of car companies that sell and what happens if the customer is Dzmil fled with the response from Ibe pm dealer he pure wed through Petersen says he should then take his problem to his Exchange if the local wore Manawa can not directly ass but in solving tha us complaint will be forded to he attn for car sales outside of the problems should be taken directly to the Salesman it satisfaction is not then to the local Exchange manager i before even getting to the Fine Points of the Poten tial new car buyer should have thought out his Purchase decide on a vehicle that flu your needs and shop says All the companies pm and Harvey Davidson i have representatives in each Large Shopp Nis pays to travel to the nearest display area Teget a general idea of whats even u the exact car you want is not on Dis and in Europe for or order Peterson Points that each year some customers arc disappointed when they learn they cant got the car they want because its past the Compa nys cutoff Date for place your order just As Early in the Model year As for orders i i models could be placed As might not Only be a serious safety but this action could also void your vehicle above warns people never to travel to Bomer Laveti Bremen until october for Chrysler to Lake delivery of Isdr cars until they have personally ducked with the delivery they should determine exactly when us vehicle will be ready and the operating according to Peterse Rii Are equipped with the most or dered specs canons and ones stocked overseas can usually be delivered to a european address within a week to ten Evtif a car stocked on the Bast coast is or dered for is usually 3d Days by commercial if delivered by the it will depend on the military Days is the shortest period in which customer can be even reasonably sure of actually talking delivery of a Spe Cin ordered car built to his this Long delay and frequently increased Cost should be carefully weighed against the Opportunity to have a vehicle delivered within Europe in 10 Days and from bust coast Slock in approximately no Mailer what kind of car you be sure you have everything in the Companick take orders forms approved by the contracting  this contract is a Legal and obligates the customer As Well As the car company Points out once the Contact is take the time to read both sides thoroughly before if you have requested something not printed on the order or the agent has promised something not printed be sure the agent writes it on the form and that both of you initial the written this is Only Good and cafes cannot assist you Laler if some thing you verbally requested or the sales agent verbally promised does not Materia your order becomes binding to the Pany after u has received it and established that Alt equipment is the prices am Correct and under Normal circumstances the vehicle can be the company Ihen forwards it written confirmation which indicates u the equip ment must be deleted or any Ren Irod in the Date on which toe vehicle can be available Tel your commercial shipper in new or at the miliary shipping terminal in Bay new you Are taking Ery in the the company will give the address of its dealer nearest to the pickup oration you owl Doc Neil says and Lake contort your sales agent Imine do Atelyo work your problem nor possibly cancel your he car company also de pends on supp tars and other Facton that mat prevent him from building u at this occurs most frequently at the end of the Model when it the com Pany must return your Deposit in if you take delivery of your car in us the delivering dealer should solve any problems on the u comp canons Contact Dick contracting he Telephone 214 33u119 or