European Stars And Stripes (Newspaper) - February 18, 1978, Darmstadt, Hesse                                Page 18 the stars and stripes february new in the in onto end the might of the nation was called on to help people recover from a particularly Sharp Stab at army hell outer were ordered to relieve the Snow Here in Mew we no such we have in Central Harlem or in the South Bronx or take your More freeing children and aging persons than there Are people inmost of yet we need no army and when the nation Al guard was called in by it was dispatched to the White nothing had to be done the freezing Blacks a wikis panics because new York City has institutionalized Liis state of there Are each Day at this time in this City Over recorded cases of people without the City hospitals show that in december there were 298 pneumonia deaths and so far in january we have had 445 most deaths an of the very old and very the emergency rooms report that he of respiratory esses is up by 40 per ent in the larger if this were Indiana or the president 11 be involved but it is Hap g in new where we have consign i the problem to f there an no More ears or pre have recognized that the situation has i beyond the capacity of any individual to t we seek no nor can a political 1 become caught up in be people freezing Are almost All Black 1 hispanic and they have no vote and no by and no Power and therefore Lowre is no t for the aim of politics to be the Relief of new York have decided that the Ercan form of is designed i maintained for those who have Money or the ability to accumulate it and thus i the Protection of the gov nent can do this but it cannot take f of the then in the City who should care seem to Iso close to the horror that they do not see White thousands of children new York daily news conducts Cam a against potholes that Jar i great new York has rce at 2is Rath in Central t found the housing and develop ment administrations Bureau of Central housing a Bright woman named Dottie Powell showed me through her hers u us Bureau that takes Calls from Hose people without that most of the people who Are without heat also Are without phones is a fact that cannot be properly recorded or handled in the phone service has come Long Way from the times when i would sit at a desk on weekends at St Chambers along with other scribble Down names and numbers on a Sheet of paper and then Call up a landlord and try to abuse him into driving in from Long to turn on the heat for six or seven families in the South Dottie Powell had 55 people handling the they sat in two sunny All were Black or hispanic and were earning an hour for a Job thai employs them for eight months with three the total number of people employed handing complaints from heat less people this is the Summit of institutionalizing the emergency if the poor then also let the poor be employed because of the suffer in the housing Dottle Powell showed How the operation the she were coming in at the rat of 400 an eighty percent of them Are not frito they Are about no heal and no hot the phone clerks write Down the complaint on an official which is in one form remains in the another form goes to the computer and the third u Given to an in Dottie Powell said that about 40 per cent of the Calls Are closed by notifying who then go to their building Ana restore the either through an Oil Pur Chase or boiler this still leaves something like cases a for some of me extreme one of the forms can Given to a unit that gels emergency repairs done an pipes and but this cannot be done until an inspector goes out and verifies the complaint is of tote Powell said that these emergency service Crews repair 300 heating plants a which seemed to be Way out of i was expecting to hear about 50 or Bat there was in sense in questioning it whatever the number it so Small in the face of the problem that it is unworthy of buil on the other hand is Marvel All Day the printouts come and for a building in which 1 am interested this the one at number 301 Marcy place in the where they have been without heat since the computer in the heat complaint Ott Lee tipped out a whole Page of the real estate tax in arrears is assessed value is the building has had 71 the Calls earning into the heating complaint Bureau became the pick up any phone and the voice on the other end had a hopeless tone to on one Here was 3 voice of an old a Man named saying i live at we k 7th weve had no heal or hot water for 12 and Imbs and my wife is who else is in the building he was there Are five children in the next build he one boiler takes care of both twelve Days me and my 12 Days the children go with no no hot ill let somebody know right of ankle was and what happened 1 the inspector came this he sees and he writes Down on is report and then he goes All about the sunny rooms the Calls were being one for the office one for the computer and one for the inspect the office help b very it alphabet izes All complaints it order to Weed out so office copies Are kept in neat tiling there is a log of what is sent out to he this Means that there is always a record of How Many out of the complaints a Are Given to the Dottie Powell started out As a phone clerk in this office 10 Yean now she is in charge of the entire she u energetic and when she sees two people out in the Hail she is right out after she must Piave top production in her the new de even paid a person Al visit to the office and said that he would have funds available to pay contractors hired by lie emergency repair unit on a Speede Dup As the son went Down and the temperature started to the tens of thousands of people in new York who were heal lets had a Way to complain if hey could get Access to a and their complaints would be handled with Speed and Courtesy and great never would the complaint be lost it would be recorded property in ballpoint pen in triple one for the heating complaint office one for the computer and one for the inspect co  across i it nut Chat 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