European Stars And Stripes (Newspaper) - June 13, 1985, Darmstadt, Hesse                                June 1985 the stars and stripes Page 9 Zielsdorf is the cafes answer Man by Chuck Vinch Munich Bureau chief Munich Hes part Ann part psychologist and part and for Many air Force master Bruce Zielsdorf is a breath of fresh air in a world where no one Ever seems to have the Zielsdorf is a customer relations specialist for he handles Many of the approximately questions and comments received each year by cafes from its including the bulk of the let ters concerning cafes that appear in the stars and most people get tired of listening to a complainer after about five but has not Only managed to profile retain his sanity through hundreds of complaints during the last three Hes actually thrived in that Environ stripes readers sometimes express in credulity Over the fact that Zielsdorf will often admit that the letter writer with the Gripe is but he says that is a must in his that was probably the hardest thing for me to learn at first developing the attitude that the customer is always whether Hes right or As trite As that May Zielsdorf youre dealing with emotional Situa people Are and whether that anger is justified Doest you have to assume they have something to be genuinely angry and Deal with who was born and raised in Wisconsin but now Calls Texas prides himself on responding to complaints with a plainer Glish theres nothing that infuriates me More than these answers you see where someone asks about something and All you get Back is a quoted chapter and he that not solving the problem that evading its cafes policy Al ways to put a name with an that an important thing to All of us in the Public affairs office Ziels Dorf noting that Hes not the Only one who handles customer whether its me or someone else in our 1 think it gives great credibility to a letter to have a name on we get a lot of letters with the writers name with photo by Chuck Vlinch master Bruce Zielsdorf of the Safe Europe office in Munich checks the log of complaints and but youll never see a spokesman reply for in an Ideal Zielsdorff Job  if the customer would go to the local Exchange or facility Man rather than leaving angry and let Ting the problem in convinced the majority of the problems could be solved on the he we really dont solve problems Here at were More like facilitators who get the customer talking to the right and 99 percent of the that the local Exchange but if people want to complain to some one at the at then they should have that that Why were Zielsdorf has dealt with More than his share of strange i think the ultimate has to be the hot dogs and buns Zielsdorf unable to suppress a the writer of that letter complained that hot dogs came 10 to a but buns were Only eight to a and the writer was angry because two hot dogs were always left he demanded that the situation be getting As he put the meat of the Zielsdorf reminded the writer that its a Dogma dog world and suggested several ways the extra Franks could come in he even cafes has to Bend to the packaging whims of the corporate manufacturing anyone who thought i was going to answer that one seriously was he you definitely have to have patience and a real Good sense of humor in this but to the Best thing about it is that i now consider myself the ultimate cafes trivia i know More about cafes than i care to know from panty Hose to and everything in firm defends Price tag of Frash cans sold to Navy san Diego a trash receptacles sold to the Navy for More than each were fairly priced because the containers Are Industrial strength and built to with stand years of hard a company spokes Man in the vice president of a Furni Ture rental company disputed allegations by a congressman that the Navy paid to rent a dining room last Jim said Purchase orders revealed Miramar Nas paid each for four plastic lined cans and each for four cans lined with galvanized the items were bought from Howard a division of United Metal in Bates said Purchase orders also showed Miramar spent each for 10 hanging silk plants and to rent a dining room table with eight the revelations came in the Wake of the recent disclosure that Miramar paid Grum Man aerospace each for two aircraft ashtrays Ana High prices for other Bates said the Purchase records Indi Cate a Lack of monetary concern within the John marketing director for the United Metal receptacle said the eight containers bought by Miramar in Jan uary 1984 were made of galvanized steel and considered an investment because of their there designed to stand hard even severe Knaut said of the trash which Are often found at air shopping centers and other Busi he said the cans weigh 45 Are made of steel and have removable Plas tic liners for the More expensive containers Are also but have steel line weigh 70 pounds each and have a Capac Ity of 26 there really More of an investment because there expected to last through years of Public there certainly not what youve got out in the Back Yard that picked up every tuesday by the garbage Knaut Bush going door to door in Europe for Star wars Washington up vice president George Bush will visit seven european Capi tals to attempt to sell president reagans for eign particularly his Star wars the White House announced the president has asked the vice presi Dent to follow up on discussions at the Bonn Summit and meet with National As Well As nato and european on a full Range of said White House spokesman Larry starting june 23 and ending july the trip will take Bush to the Paris and Lon Speakes told Speakes said Bush will talk to the Allied leaders about the installation of medium Range missiles in reagans latest decision to comply with the a ratified Salt ii arms control in general and particularly the strategic defense initiative plan to develop space Bush also will discuss Trade Speakes said there will be Only one Public event on the a july 3 speech in Lon it will be Bush second overseas trip of the in he visited drought stricken Africa and announced Relief visited Moscow for the funeral of soviet Leader Konstantin Chernenko and went to Central and South