European Stars And Stripes (Newspaper) - November 20, 1985, Darmstadt, Hesse                                Page 8 the stars and stripes wednesday. November 20,1985 postal officials want customer feedback consumer service card program designed of get results by Brenda Hosier stiff writer Schwet Zingen Germany army postal officials say they want customers to complain to them about postal service not to newspaper editors or con Gressional representatives. Our postal consumer service card program is designed to take a customer s complaints inquiries suggestions an compliments and get immediate results said 1st it. Daniel Olson . Army postal group Europe. This program is designed to Alert us to problems we Don t know about Olsen said. It allows us to re evaluate the sys tem and give the customers the service they need and  the consumer service card available at All military Post offices lets postal patrons give direct feedback about their postal service. Olson said the form allows postal offi cers to make quicker Contact with patrons because the units receive and pro Cess the consumer cards. Until August a smaller less comprehensive form was used and processed through the postal group Olsen said. Here s How the complaint process works the customer fills out the form removes i copy and mails the form to the servicing postal officer. The postal unit sends a copy to i is personnel come s postal operations directorate mail services Branch for sus Pense action and tracking. The postal unit must Contact the Patron within two weeks of receiving the complaint. A copy of the memo is also for warded to 1st personnel come within three Days of contacting the  postal unit keeps a file copy for one year with a memo explaining the action  mail services Branch at 1st personnel come reviews the complaint and its solution to ensure that the unit provided the Patron with accurate information or solved the problem. The important thing for the Patron to remember is to fill out the form completely and give us As much detail about the problem or situation As possible Olsen said. Also if a Patron submitted a form and did t get an answer he should Contact the postal unit and let them  customers also May use the forms to compliment their postal unit or an Indi dual. I u3iui i Gulf 1.ui guv. Uii Yukii h c  Lull Kiuru wis ii 3uiu. W i 11 Pual a unit . M re ii pm  ins is t Alert s Here s s on customers also May use he forms to t s e Don t " Olsch works action taken. Comp Imant their postal unit or an mid t e customer out the the Mai visual. Red Cross s outlays in 85 Way up official says by Dan  winds at the state after churning through the lower a people always show up in great numbers the said Stuttgart Bureau Hamas. They usually get some training from the people on Tel Stuttgart the american red Cross this year the red Cross put about $8 million into Relief from  distributed More than twice the Money it normally the last Hurricane that hit puerto Rico David said. David said some predictable disasters in the near in a Cross this year the t spends on disasters in a year said the National chairman of volunteers of the american red Cross Jackie David. David said the american Rud Cross generally distributes from $20 million to $25 million a year in disaster Relief not counting what is contributed by local  total so far for 1985 is about $48 million. David made her remarks monday in Stuttgart at the european Headquarters of the american red Cross. She was scheduled to meet Nancy Reagan and Raisa Gorbachev in Geneva Switzerland wednesday in a ground breaking ceremony for a red Cross museum. David noted that the world has suffered an unusual number of disasters this year. Hurricane Elena in a gust could t make up its mind which Way to go. We spent almost $8 million on that one she said. I Rejust been told there s another Hurricane lurking off the East coast she said. Six Southern Florida counties were under a state of emergency tuesday As Hurricane Kate aimed 110 Mph wind thamas. The red Cross put about s8 million into Relief from the t t t ,. After Hurricane Juan Cost the red Cross about $12.5 million in late october floods in West Virginia Cost an additional $10 million she said. David had left the country before a volcanic eruption and mudslide oct. 13 buried the town of Arnero Colombia and nearby areas killing about 25,000 people. I m sure we sent Money from the red Cross she said. We be probably sent people too. Colombia has a very Good red Cross but nobody can really Cope with something of that  David said the american red Cross prefers to Send monetary help to disasters rather than shipping clothes or food. We like to give people Purchase orders to let them buy what they need,1 she said. That bolsters the local Economy. And we really can t do anything with clothes. It costs too much to tort and clean and transport  David said the red Cross could always use volunteers at disasters but training a required. People t so said. The t  said some predictable disasters in the near future will be tornadoes and Spring Rains in various parts of the world particularly in the american Midwest. President Reagan in his weekly radio address sat urday asked americans to make donations to the red Cross s emergency disaster Relief Campaign in the Hopes of replenishing Tome of the funds that Bare gone to alleviate the miseries caused by recent  Arm cents of co the United agencies and National voluntary health  said ail american red Cross funds for disaster Relief come through  the american red Cross will accept donations for any of the stricken areas no specific campaigns Are under Way to collect Money in Europe. Red Cross spokeswoman Joanne Jones said the red Cross generally does t run any kind of collection Campaign during the combined Federal Campaign which began oct. 30 addenda dec. 11. Red Cross will soon Start classes protects to help educate Public about aids Stuttgart is the american red Cross will soon be giving classes in the causes symptoms and prevention of aids Aid the red Cross National chairman of volunteers Jackie David. David said that As one of the largest Rapp Lien of blood in the world the red Cross has a tremendous amount of information about acquired immune deficiency syn drome and How it is spread. She said the american red Cross is making a documentary to Send to military organizations around the world informing people about the disease that has struck an estimated 14,000 people half of who have died. She said 2 percent of those cases Are known to have been contracted through blood transfusions. David said people need to know More about the disease to protect themselves from it and to protect themselves from re Mon about it. There re lots of wild stories out there about  she said. It came out some where that the virus was found in tears. Parents became afraid to Send children to school because children cry. Then these Sto Ries came up about creating aids colonies like Leper  David said there s no clinical evidence that aids can be easily transmitted to health workers in hospitals or to family members of a child who has aids. The american red Cross aids Educa Tion project includes a documentary film being made. David said the red Cross has put aside Many other projects to Complete the documentary but she was t sure what m would be completed. A 30-minute video to train red Cross employees about the Dis ease has already reached some red Cross overs As stations. Dan Wollam of announces winners of annual Media contest Kelly fab Texas the air Force has announced print and broadcast winners in its 30th annual Media contest. For the second consecutive year . Air Force in Europe captured the most newspaper and individual awards among competing major commands an separate operating agencies. In broadcast Competition air Force european broadcasting squadrons took fou first place awards. Winners assigned to european and Atlantic based units Are Miti unit offset a Spapen first Tabulator Tempelhof Central Airport Berlin fund a Leto Mill Lush set Spapen third Tomahawk Florenne a Belgium Magazine format newspaper third Tiger talk Sembach a Germany feature article second capt. Richard Morallo looking Glass in Ciurlik a Turkey editorial or coat Mcdaries second tech. Sgt. Michael Laughlin. Falcon facts Raf Fairford England  second tech. Sgt. Thomas Cocchiaro traveller Raf Mildenhall England picture morits first Rami Harcsztark Tabulator Tempelhof Central Airport Berlin Singh photo first Rami Harcsztark Tabulator Tempelhof Central Airport Berlin cartoon special Ach Tenent first air fete 85 souvenir Calendar . Alan Dostal. Raf Mildenhall journalist of be year _ Thirol tech. Sgt. Michael Laughlin Falcon facts Raf Fairford broadcast awards Inch de radio tries arts outlet staff sgt. Clayton Edens Lajes Field azores testis Ion aerie arts outlet staff sgt. Charles Michelsen Sonderstrom a Vij Reenland Tek Elsloo new or fear not Story senior airman Gregory Holmes Iraklion As. Tertulo spot . Gary Picarillo san Vito As Italy special radio program a fits of tact staff sgt. Jeffrey Daley. Sonderstrom a. Special Telnet Slon program arts Outka. Tech. Sol. Stephen Hull Iraklion As