European Stars and Stripes (Newspaper) - December 10, 1985, Darmstadt, Hesse Page 18 the stars and stripes tuesday december 10, 1985 he How to use a $200 million phone system teaching thousands of people to use a $200 million phone system in t easy but Tom Martin believes it s possible. Martin trains the trainers. In two years he s trained 200 people and he figures he has about thai Many More to go. He lakes his Job on the Road to he local signal specialists mostly military who in turn teach the Public How to use the european Telephone system. In the 19 classes he has taught trainers from 54 Oft 14 army ets Sites. Martin begins his class Wilh a Brueling that explains ets and its capabilities. Then Martin said he Fields questions mostly technical from the trainers. When i first started this i used to get questions about the features a lot of How to find what Are these and those Type of inquiries but Wilh 40 switches now running a lot of the features Are known. Some Are old hat because people coming from the states had the said Martin. Most Are operational Type questions Martin Hows a 20-mlnut� Vido Otap used to train the Public that explains ets and its features. The tape is available at training and audio support centers. The tape was designed to acquaint the Public Wilh ets. What it is. How it works How to use it. So the Public would feel More comfortable about the Sysler " Martin said. The scrip for the tape was written before the first switch in Munich was turned on Martin said. After the switch was turned on we look the script to Munich to lest the features to see if they worked the Way we had written them he said. Fortunately he said they did. If Martin trains the trainers who trained Martin i trained myself he said. I got the information from the program manager s office and taught he s Learned a lot from giving classes during the last two years. Sometimes the trainers would ask me questions that i could not answer. So i d come Back to my office and research the answer he said. I teamed a lot doing the Trainer train the Public about a month before the switch is turned on. The classes which fun about two hours consist of the videotape a briefing and question and answer time. One of the trainers at Kaiserslautern sic. Gordon Kurowsky. Said that even though the area has had ets since november 1984, he gives classes to new arrivals. If i had the training to do Over again i would have handed flyers out at the Gates he said. Ii seemed that when we gave them out during the classes people would throw them in Heidelberg master sgt. Allen Ramsay the 43rd signal in project manager for ets when it went into service in april said attendance at customer education classes was Good. We received about 50 Calls the first Day alter Cut Over but it dropped quickly after he said. We re very satisfied with fits and the people i be talked to say they can Call places they could never reach before. The connections Are faster Martin said the Best advice he can give is to be patient. It s important for people to remember that ets is quiet deathly quiet Martin said. It takes about 15-20 seconds for a Call to be completed through ets. It s also important to know what number to dial out of and into an ets switch. The key to ets is knowing the number system and this can be found in Back of the new Telephone Basic features of ets there Are the Standard features that people May get when their Community switches to the new Phon system. Automatic callback when this feature is activated after reaching a Busy tone a user can hang up and even make and receive other Calls until the desired parly is available. Then the phone ringside user Back. Call Transfer allows an incoming Call to be transferred to another phone. Malicious Call identification allows users to Trace incoming nuisance Calls. Call forwarding allows a subscriber to Hove incoming Calls diverted to another Telephone number. Camp on after reaching a Busy number users can wait on the Lino until the Busy tone changes to a ringing tone. This tells the desired party that an incoming Call is waiting on the line. Consultation hold allows users to place the calling party on hold while they Call a third parly for More information. Three party conference this feature allows users to add a third person to a Telephone conversation already in Progress. Abbreviated dial allows user to store in computer memory up to 10 Telephone numbers and Call each one by dealing Only three digits today s crossword by Eugene Sheffer across Porter who carried tune b surpass8 to Octan monk12 affirm 13 future fish 14 Fra Grance 1 5 doggerel17 wicked 18 append19 Haven man20 fiestas 21 Milady accessory 38 duller of the future?4 i Ancor 42 set cliitrgo45 athlete or contest46 Jhirmon inc Melody 48 jumper49 table Serabo Hack Las 51 Wallet items52 tree 53 greek under ground avg sol Nylon t down1 Jose s house2 roman poet3 afford 4 work unit sinn softly6 first rate7 Advance in 9 entrance10 Borrower 1 1 War god 16 box20 make of ridicule 8 Man 12-10 aim. 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