European Stars And Stripes (Newspaper) - May 2, 1986, Darmstadt, Hesse                                Friday May 2, 1966 the stars and stripes Page. 3 Sas Onuida of in aids til airmen de Saab loft shares a problem with counselling instructor Slaff sol. Craig Shore. Another instructor. Anckle Leta Amrich listens intently while sitting next to Shore two other students foreground also listen. Helpline advances options7 for troubled callers by Jean Albright Tilburg Bureau Hahn a Germany people who struggle with problems won t find solutions on a in a b s new Telephone helpline Ulicy will instead find someone who is trained to help them find their own solutions. We Don t solve problems we Advance options said staff sol. Craig Shore who leaches Volunteer Counselor. Share said the is fuss of adjusting 10 an unfamiliar environment is compounded at Hahn a by life in , widely scattered around the base in the huns Ruck area of Germany. It is difficult for families to find suitable housing and when they do some commute More than 45 minutes to work and school and for services on base. Awareness of potential problems was heightened by suicides Al Hahn in Jan uary and november. Hearing about suicide worries people but More than that what they hear makes them More Likely to ask tar help Shore said. The helpline idea had been around tar two or three weeks when the first one happened and training was in Progress when the second one occurred store said. Had the service already been in place maybe just maybe in might have made the difference.". Other counselling and service organizations on base in pc quickly thrived As the people who need them discover their exis tence. Volunteers receive 25 hours of instruction from the social actions staff to help hem handle sensitive intimate phone conversations with troubled people. Well talk to people whose problem is transportation to Lucula stores and Well talk to people who feel that there is no Way out of their isolation and loneliness Shore said whatever they perceive As a problem Well Deal with. It s not important thai we Don t Sec it As a problem or that we think we see an answer thai should be As Clear As the nose on my face. Well enter their world to listen and help them funnel Down to what s important for them to find their own  since the service operates on a military base con i Donlia Lily is u n Issue the Law says that when a name is Given in u Case where crime drug abuse a alcohol abuse Are involved the Counselor must advise authorities Shore said. But such a dilemma is rare he said since cell cars Don t usually offer their names when the problem involves crime or abuse. We re going to treat conversations As confidential he said fwd just become an informing Agency we re doing nothing. Counselor make moral choices in counselling us they do in other aspects of their lives he said. No one hears what is said but Counselor and  to develop the Knack of hearing All that s conveyed by a voice volunteers in training share their own personal problems. They sit Back to Back one posing As the caller while 1 he other listens Ana responds. Face to face some things Are conveyed by raised eyebrows or by leaning Forward Shore said. Phone Counselor must learn to get pan of the message from the tune and pan of in from the Way the Story is told. With experience your senses gradually become sharpened 1 Shore Suid. Jackie Lutcs Amrich another helpline instructor believes those who finally staff the phones will be Well Sui cd. Those who Complete the lung training Are nut Likely to drop out because of boredom or be cause it is us challenging. Those who Are not suited for counselling will find Mil in the role play training. Those who cannot be pm pathetic lend to sort themselves  she said. The. Phone line was hooked up in March,.but publicity has t started so Calls have Yei to begin. It takes time for people to know and Trust what we re doing Shore tid. Word will gel around about what Hel Pline is and what in in to we won t be the Maytag repairman for  . Prison guard dispute Sparks riots escapes London up police searched thursday for Aboul two dozen convicts who escaped during a night of rioting Al prisons across Britain and prison guards suspended a work slowdown that played a key role in the disturbances prime minister Margaret Thatcher praised the prison guards for stopping their appalling Job action a refusal to work overtime and said the night of violence Al understaffed prisons had u very Salu tary effect on the officers police set up roadblocks and used Heli copters to search for 26 prisoners who escaped during the riots. Al least seven escapees were believed to be armed with knives and other weapons seized in a prison can teen and workshop. The situation in All establishments has now been brought Back under control Home Secretary Douglas Hurd told parliament. Although some of the violent action by prisoners May have been imitative Hurd said there is Little doubt that the occasion for it was the overtime ban instituted by the ,., prison officers association the refusal to work overtime tie said both increased the Prospect of trouble in the prisons and reduced resources Able to Deal with  he called for an investigation into these events.1 the disturbances erupted wednesday night and raged into the Early morning hours after prison guards imposed an Over time ban in a dispute with Thatcher s government Over Low Manning in vols prison officials Cut Back the visitation time and other privileges of inmates be cause of staff shortages sparking wide spread rioting and arson by prisoners. At Issue is the government plan to Cut guards average 16 hours a week overtime to 10 hours. The guards who earn an average annual salary of $23,250 for a 55-hour work week that includes 16 hours overtime said the cuts would leave Loo few on duty to con in potential violence. The Home office said 18 prisons across Britain were rocked by violence or disturbances and eight guards and five inmates were slightly injured. The prison officers association the Union that represents 18.000 guards lot its Mem Bers Al midday thursday to suspend the Over Lime ban immediately to allow constructive talks to Lake place with the government. Hurd said he invited Union leaders to his office to hold talks. Worst hit in the rioting was the mini mum Security Norl Cyc prison in bus Lipil. 55 Miles Southeast of London where in mails torched the prison Hospital an administration building the Chapel and Mast of the wooden Barracks. Police were called in but 10 prisoners were believed to have slipped out of North Eye Dur ing the night armed with knives and other weapons. Three of those were later captured in addition 34 prisoners broke out of the Erl stoic youth detention Center in de sizes to Miles West of London during disturbances. Many were caught or a Urrin dered within hours. The Home office said 26 prisoners were still missing As of late thursday 16 from urls Toke and seven from Norl Tyc. Nor Lucye Warden Danny Ozanne said Only half the regular staff were on duty. We were Short or staff. Bui even if there had been a full staff i doubt whether things would have been very much different he blamed the Media attention on the Union dispute for flirting the trouble Al his jail. The prisoners read the Newt ind wanted to join  he said. About 100 riot police regained control of the High Security Horfield prison in Bristol Early thursday after inmates held iwo wings for More than 12 hours. The prisoners went