European Stars and Stripes (Newspaper) - June 5, 1992, Darmstadt, Hesse                                Page 2 c the stars and stripes Friday june 5, 1992 a hut it could a Worner said. The United states strongly supported the decision saying it would be ready to Supply troops and resources As needed. A those who doubt our natos future purpose found their answer today As we have formally embraced a new Mission for a the new Europe a Deputy Secretary of state Lawrence Eagleburger said in an opening statement to his counterparts. Eagleburger was filling in for Secretary of state James a. Baker i who had a family commitment. The Alliance Quot must now become effective in helping resolve peacefully the different but multiple conflicts which threaten european  he said nato also should join with other International organizations to Quot stand ready to Back . Sanctions on Yugoslavia decided last week. He told reporters later however that it was too soon to say whether this should involve naval or air blockades to Stop flow of goods into the country. Worner noted that actions such As a blockade would require not Only a consensus among nato members but a request from the Csc whose members would also have to agree unanimously to requesting help from nato. Csc leaders have not yet voted to embark in peacekeeping but that mandate is expected to come out of a Summit meeting in Helsinki Finland next month. At a glance service a embers display their flags during a wednesday ceremony in Kaiserslautern Germany at which it. Gen William g. Quot Gus Pagonis accepted command of the 21st theater army area come. See Story on Page 10. Aids virus spreading the aids virus is spreading so rapidly throughout the developing world that up to 120 million people will be infected with it by the end of this decade according to a new report. A Page 6 evolution theory the Quot out of Africa Quot theory of evolution has been dealt a blow with the discovery of 350,000-year-old asian Fossil skulls with modern features. A Page 7 Job losses underestimated the labor department said wednesday it estimates that 2.2 million payroll jobs have been lost in the recession a figure one third higher than the governments previous estimate. A Page 17 Index Abby Ann Landers. 19 action line. 16 comics. 19-21 commentary. 13 crossword. 19 faces in places. 18 letters. 12 Money matters. 17 sports. 22-28 to listings. 27 weather. 11 nato from Page 1 they issued harsh condemnations of the fighting in the two areas. The peacekeeping decision Marks the first time since natos founding in 1949 that an agreement has been reached that allows nato operations outside its member countries. Nato limited the move to include Only peacekeeping missions sponsored by the 52-Membcr conference on Security and cooperation in Europe. It also reserved the right to consider requests from the conference the largest pan european organization on Quot a Case by Case basis in accordance with our own  nato procedures would require All members to agree to such a request although not every country would have to participate. The foreign affairs chiefs asked nato diplomats and military authorities in Brussels to sort out the details of How peacekeeping support might be provided. There was however a a Clear understanding among member countries that a it could include also troops a it must not cafes from Page 1 cafes new car sales reforms source cafes a Fine program. We think we serve the troops very Well. But like everyone else in the world we always have to look for ways to do things  americans three major automakers last year sold nearly 17,000 vehicles on military installations overseas under the cafes Banner. That was Down from a Peak of 21,000 in 1988. About 80 percent of the sales Are in Europe. Officials at cafes Headquarters in Dallas issued a statement wednesday announcing that they will now enforce Federal Laws requiring manufacturers retail pricing information stickers on All cars delivered in Europe. Cafes acknowledged that the requirement has not been met. They also announced a series of audits and internal reviews intended to Monitor the automakers compliance with the terms of their contracts. Cafes said it found the maximum 7 percent markup Over invoice is being adhered to by the sales companies but that quarterly audits of sales transactions will be made to ensure a continued  until now audits were done irregularly if at All officials have said. Flip Exchange service does not sell cars. Instead it allows automakers to do so on military installations receiving about $3 million a year in fees in return. Ford Sells the cars directly. General motors and Chrysler have hired overseas military sales group to sell its products. The commander of cafes maj. Gen Albin g. Wheeler said in the written statement �?o1 am committed to the cafes new car sales program. It is doing a Good Job of serving the needs of cafes customers and i intend to see that we make it a program of excellence and even  the official release stated that program modifications were part of a desire to Quot develop a More customer focused and customer driven new car sales  highlights of a fest Quot top to Bottoms review of its new car sales program overseas. T 1. Regular audits of vehicle prices. 2. Appointment of a new car sales program manager for Europe. 3. Consumer services training for local cafes managers. 4. Full review of cafes warranty service facilities. 5. Full compliance with Federal Price sticker display Laws. 6. Annual audit of entire program. 7. Coordinated consumer education and Protection program mandatory full disclosure statement for each buyer. Consumer rights video for each buyer. List of All warranty service locations. Mandatory display of cafes policies at sales outlets. Radio and to spots. A amps a the improvements we have planned will further enhance our new car sales business particularly in terms of customer Protection and in cafes role As a customer advocate a Wheeler said in the statement. Part of the Effort will be a radio television and educational Campaign to inform customers of their rights and obligations under the program. Cafes did not release copies of the actual top to Bottom review nor were Wheeler or other officials immediately available for additional comment. Cafes spokesman it. Col. Louis j. Ammirati said thursday evening that cafes officials would not discuss the review or answer any questions until next week. The four Page statement did not mention the Issue of . Lemon Law protections which experts have told the stars and stripes could have been in effect overseas had cafes required them. Key elements of the cafes announcement include a appointment of a a Point of contacts correction because of administrative delays the planned change of command of the . 6th Fleet has been postponed. Rear adm. Thomas j. Lopez will relieve vice adm. William a. Owens a new Date for the changeover has not been set a Fleet spokesman said  from Page 1 South Korea and nato allies to match the level of Host nation support that is now Given by Japan a a hefty 70 percent. Democrats who have Long championed the Burden sharing Issue led by Sci troeder were somewhat surprised by the ease with which the amendments were approved. Many had been proposed but voted Down in non binding form in past years. 1 he proposal to Cut troop strength in Europe 33 percent below what the Pentagon wants is an Early blow for defense department officials and their a base f Orcey plan. In hearings this Spring senior military in Europe to oversee the new car sales program on the continent. Currently the program is administered out of Dallas though most of the sales Are in Europe. An cafes spokesman in Nimberg Germany said the role will be filled by William Munn currently marketing director for cafes in Europe. A the initiation of training programs for the local cafes business managers who Are the first level of recourse for customers who have problems with Auto sales agents or have warranty problems at cafes garages. A a a full review of cafes warranty facilities a cafes garages a although details on the scope of the review were not disclosed. Cafes acknowledged that a finding competent warranty service is at times very  research by the stars and stripes has shown that warranty service was one of the major complaints raised by cafes customers. The statement issued wednesday announced that All customers will be provided a list of warranty service locations. That however already was a requirement under its contracts with the Auto manufacturers. A a directive that manufacturers must adhere to Federal Laws requiring retail Price stickers. Cafes acknowledged that companies have not been in compliance with this mandate which also is a part of the cafes contracts with the automakers. A quarterly audits of sales transaction records. Cafes said it a found that the Auto companies were in compliance with the 7 percent markup Over invoice when actual sales were  cafes said it will a increase future audit activities and oversight of the sales process. It will a randomly select a statistically valid number of transactions for review. Additionally the new car sales program will be added to cafes annual internal audit  there was no indication of when the program was last audited. A consumer awareness and Protection services that will include a checklist that must be initiated by every purchaser. The checklist is to include a everything that is to be provided to the  also buyers will be Given a videotape when they sign a Purchase order and make a Deposit. The video is to provide information on a such items As warranty coverage and after delivery  buyers have seven Days after signing a Purchase order to cancel the agreement. Officials including retiring nato military commander Gen John r. Galvin have stood behind the plan which is the defense departments idea of the minimum Force Structure needed to meet current and projected . Security needs. Military officials have argued that there Are still trouble spots in the world potentially dangerous enough for the United states to hedge its bets