European Stars And Stripes (Newspaper) - August 20, 1977, Darmstadt, Hesse                                A 13month cafes customer Adolf Wolff with paperwork of his dispute Over new car in his pleasant office in Gerry Chrysler military tales manager or offers a cup of Loans Back in his and tells his visitor to fire away the questions Are to Center on complaints and has received from some customers who have purchased new cars through Chrysler salesmen at cafes Schilling smiles and i know of More customers who have had problems than Honvo written to ii is always the Lime the work will eventually get the customer wants it done yesterday which ii his we understand but on the other hand we do per tent of cars sold through cafes Llhee Chrysler share added up to cars in i97bi and complaints received run less than a half of one per cent of our total he notes that Chrysler corporation has its Awn staff in Frankfurt whose Sale Job is to handle military warranty they have a tick Engineer who goes out on difficult is that what happened in Adolf Wolffs Case in Wolffs Case the Field representative met with him at a Chrysler dealer in the car was inspected and a number of repairs the customer refused to have the repairs carried out and then engaged a lawyer Wolff took Possession of Chrysler Dodge Aspen special edition in june he was dissatisfied from it Start on july 197fi he wrote Chrysler military sales thai the car had arrived minus hubcaps and upon close examination and inspection at Home he found he had been delivered a corroded vehicle with numerous major the Chrysler Engineer who inspected the car noted 23 things beside the hubcaps that needed to be taken can among them were window holdings that didst Loose wires under the and rust in a number of Wolff was informed on july 19 that hed have to submit a claim to the local transportation office fur two items dented molding and scratches on the left front fender that allegedly occurred during military shipment but that the rest of the items would be handled by the Chrysler warranty office and that the hubcaps were being or Wolff answered on july 21 that with major de he believed he had been delivered a corroded and dilapidated vehicle and asked thai la be replaced or the Purchase Price he repeated this request an july Al in u letter to cafes in noting that the car was Only partially he said he was told hat a Large number of customers complained about the partial undercoating but told that since customers Only paid for la they could not expect More and that it did not fall under the the Engineer suggested i have undercoating applied at my own expense for with the existing the floor of the car will be rust eaten in two cafes re feed him Back to Chrysler and Wolff decided to sue the German attorney he hired had the car checked Ever by an official German court inspector who found 32 deficiencies and estimated it would Cost Marks about is to put the car in this is part of a series by Mary consumer watch on problems encountered by american service people overseas who order new cars from american firms through the lawyer was informed that Chrysler would take care of the def ecu on the car As soon As the parts on Wolff wrote to Dallas he explained that on is several parti arrived the wrong included in the shipment Wen two inside door my ear to not mining any door nor Are my door handles on he wrote Chrysler again that he still had not received the right in the Chrysler attorney had informed Wolffs attorney that to take the Case to court he would have to sue the Chrysler military sales corporation in that would have meant hiring another attorney in that Schilling was asked if he was familiar with this aspect of the lie and to sue Wolff would have had to go through the courts and an attorney in was the abrupt he was told thai Wai a you mean that he does not Nave to go to Switzerland to sue Chrysler corporation but he was told that by a Chrysler corporation right he was old in he can still sue in Ger Many under either German or american but 1 would think that they would Settle under american to win Suchil Cage it must be shown that the manufacturer is not willing to live up to its but we Are willing to live up to f Schilling said that he understands Wolffs move in lading an he really thought he had a the German attorney advised him he had a Case and the inspector told him he had a i would be if the Cost was 400 for the i would be willing if i could get him in and get his car properly repaired to nil satisfaction to pay his German attorneys Schilling said that Wolff we told that every Thoni the car could be repaired and that two of the were a Courtesy Otter from the company so damage had been done in a parking or we also had lha front end realigned which was not our Schilling admitted that the ordering of parts taken a Hubcap didst arrive for t seven sure it took getting the if a downed no operational vehicle is we try to gel the parts Over fast As he said that an attempt was made to get them but added if they Are on Back order there it nothing we can but i agree it should not have taken that Why does ii sometimes Lake so Long to receive Chrysler corporation Doest manufacture All Ibe items and if an outside Vendor is out than to Are in troth explained that sort of thing can happen Back in the we telex and get a part in the hands Cus Tomer within 11 Chrysler maintain about million Stock in Antwerp at its own facilities normally we can get the parts from the crippled in the woes at a new ear owner who found hed had a crippled Caddie pawned off on him were described in a consumer watch Charles spikes look delivery of the Gener Al motors Cadillac in february and discovered that the cars circuit Breakers which control door engine temperature Power key Power windows and Sunroof were All this added up to a rather expensive set of Dis tune Honing and no one seemed to he wrote that As of three months after he was still Riding around in a vehicle with windows that cant even go up and 1 took the car to he wrote your designated dealer in who says they do not have and cannot get the fuses used for the you do not Pul a part Slock number a the fuses and All efforts to order them have another three months have and whits the status of us Charles crippled cad do the windows finally go of and Down do and door locks work they according to not through the Good offices of anyone in the Only action heaver received he says was delivery of fuses for m Carter Model that did him no Good at the contracting officer for cafes did Contact new and was supposed to Call he never did on his jus completed borne spikes managed to pick up the circuit Breakers at a pm dealer in new Mexico after he says making numerous phone Calls to pm in Detroit which were i called the nun in charge of Oversea sales were three he never in and never bothered to return Ray Calls spikes is one of toe dissatisfied customers of the cafes concessionaire new car program whose cases la co Nohl director of the cafes procure ment management office in premised to invest cafes did Jet to the Bottom of Many of these Poge 14 the stars and stripes