European Stars And Stripes (Newspaper) - August 20, 1977, Darmstadt, Hesse                                Schilling Point out that it there a Vendor shortage in the the supplier to Chrysler Here Gran be additional theres no worry about the War even u the work int done As Long As a defect is reported to the manufacturer before the warranty the owner is no Wolffs complaints the factory undercoat he is going by a German who is primarily involved with european and there Are two Slan what we can american standards and then euro a mean standards the factory undercoating la a factory under tooling it is not a Iso German its a factory normally you dont need that the More expensive one unless f you Are very snowy Chrysler corporation is looking into that problem on a worldwide and they will be improving their f this new factory undercoating probably will con we Over Here Are now going to re undercoat the care v before the customer takes delivery because of the Specif weather problems Here in Germany and us High of Schilling of a estimators or inspectors evaluation of in american he asserted that the German estimator is looking at an r american which is an Assembly line car and not a German estimators Are not qualified to my mind to estimate anything on an american they have no idea How the vehicles arc to get hundreds of cases where can Are inspected by German and to a certain extent we try and come up to the but youd have to almost rebuild the there is a no doubt about he said that it toted on a very real Price differ when Chrysler corporation distributes a car in Switz Erland it would Cost about double what a military customer nver Here would pay a Model would be about what that Means is that when the car comes from the factory they spend an awful Tot of Money bringing Tho Standard up to justify the f normally your european cars have not cylinders and normally they Are sold with stick shift and without air i would say that european cars Cost 40 u 50 per cent u they could be than american and Why the rust 1 dont answers there is a general rust problem with All the manufacturers and also with ume of Ibe european in any the warranty work was at last completed on Wolffs car with the exception of replacement of one 13 months after he received it though he says he had to take the car Bock to inc garage twice to have some of the work done he now is round 2 five pm cases spikes among them were held Back we Are also awaiting a final report from a pm task Force currently investigating the pm warranty prob says no believes further investigation is in so fed up with the whole i dont really want to discuss it id just like to sell this car and by a vow or something that can be serviced Over ii Kuna that to add to spikes the franchise has been taken away from the dealer in Kaikor Slauter where be lives and now the near est pm warranty service is in Frankfurt that quite a he can take the car to the cafes garage in Kaisen but must then pay for any warranty work him self and submit the Bill to general motors and Hope to be Reir abused he finds this and is not enthusiastic about not having general molars trained flew Over a lean Burn Jim Colb cant anyone overseas fix Frank pippins Chrysler sometimes it Doest pay to try and save s Frank pippins wishes he haunt taken president Carters Energy saving admonitions so perhaps he  have purchased a car wild a newfangled lean bum electronic Hes had nothing but trouble since he and newfangled that engine must he purchased the car Chrysler Cordoba from the military sales in Heidelberg last december and so far Saint found anyone overseas trained to fix shortly after he accepted the be began to experience difficulties with he engine missing and since that time the car has been in and out of but the problem still i immediately brought the problem to the attention of the Salesman who sold me the he told me to take it to a garage authorized to do Chrysler warranty since then it has been in and out of that garage and a couple of others at least 10 Ive also taken it to the main service office in Frankfurt several the agony of 11 All is that no one seems to know exactly what is wrong with the car and none of the mechanics Are schooled to work on the lean bum electronic of top of the equipment that is supposed to be Avail Able to lest these engines there seemingly is Only one such tester in pippin finally went to the Usa eur Legal there Peter Duffy heard his problem and was a far Asim concerned the new car programs through cafes Arent giving customers proper warranty these firms advertise that they can offer Complete if they cant they an guilty of misrepresent a Uon and  be doing business Duffy promptly wrote the Federal Trade commission Etc in a letter asking it to invest he also wrote to the cafes contracting offer in its ridiculous to sol someone a car la Europe u the local  Haven been trained Lefor Korolu in his letter to Dallas which was included with the one sent to the he noted that pippins had taken the car to three different Chrysler authorized garages and that none were Able to solve the difficulties because of an admitted Lack of training in working with the lean bum electronic system found in pippins Chrysler Cordo has requested an Extension of full War Ranty beyond his rotation Date to the in december of 1977 through gaffes contracting Dale Wood Woodward was very helpful but apparently Only Able to offer an Extension for Tho period necessary to Correct the the Inadequacy of this offer lies the wording of such an in that the exact problem cannot be defined by Chrysler personnel in anything less than a full warranty might not be sufficient to cover the correction of an undiagnosed problem whose cause conceivably could be related to any and All parts of the Duffy closed his letter to the Etc by noting that it seems misleading to offer a Soldier in Europe a warranty that in fact can not be properly serv pippins further complains tar he has been Given nothing in writing at All even at to a limited says in sure that cafes la sincere in Assur ing customers that u will tee that the manufacturers stand behind their but in dubious about its ability to do h would take t stable staff to Check out and follow though Midi complaints and i dont believe cafes has that since Duffy mailed his letter to the pippins has continued to try to resolve his car his last move was to again talk to the people at the Chrvalier Mili tary sales office in v they asked me if it was or Laue and i said they then advised me to keep driving it As u until 28 when Treyve scheduled stateside team to come to Frankfurt and train the German mechanics in working on this particular engine they said they cant do anything about u until but the testing machine should be Back from the states where it bad Hee sent or to said he also was told that hed be Given a warranty 1 told id sure not seen anything in writing yet and they said not to pippins still Hes due to return to us in december and from Tatt december to now noilting has been the difficulty faced by pippins in having his War Ranty honoured while in Europe has Likely been experienced by other servicemen purchasing american can through cafes in View of the shortage of mechanics in Europe properly trained to work on american said it seems misleading to offer a Soldier in Europe a warranty that in tact can not be properly serv in any pippins Cordoba without a Good Energy Saver its done a lot of sitting in garages and Hes been afraid to drive it too after paying Tow for a its painful to Hare to Ait around like ibis and wait f or it to be but 1 guess there is nothing else i pm says pippins in tone of the stars and stripes Page is