European Stars And Stripes (Newspaper) - July 18, 1985, Darmstadt, Hesse                                Page 14 the stars and stripes july 1985 columns bad service runs service Economy by Russell Baker the United states now has a service this is Why the service you get is even worse than the service you got in the last Economy we which was a throwaway in a throwaway service is so Rotten that people with things that need service arc jeered at if they try to obtain service instead of throwing the stuff the new service Economy carries things one step fur in this Type of Economy As the Are expected to double As the service department for the company that taking your almost everybody must now know about the Telephone those who dont Are the exciting idea behind the new service is to make the customer install his own no wonder was bankrupt its customers were not paying for the fun of working for when a customer ordered a phone the company paid somebody to install then charged the labor Cost to the now the customer not Only has to install it himself he also has to pay the company for doing its work for obviously i am irrational on this and i have every right to youd be if you had flunked out of Mit for failing Doorbell installation 101 and late in had been charged exorbitantly for the privilege of learning to install your own Dandy new touchtone Tele phone and despite a dozen puncture wounds had finally got the thing hooked Only to discover that the wire in your House was incompatible with the touchtone phones with the result that the Dandy new phone had to be sent Back to the shop As replaced by a rotary dial which had to be reinstalled at a Cost in time and do i sound As though i am coming unhinged this is what the service Economy docs to i could Tell you talks worse than the tales told by people who have been press ganged by Telephone but recitations of sufferings Are it is better to under stand Why suffer we the explanation lies in the service Economys in a service Economy there is Little interest in Man fac making in has become a nuisance to american business because of High Domestic labor costs and other costly and economic complications involved in the manufacturing business in this so american business goes abroad and hires sweated foreign labor to provide More and More of our consumer goods and the raw materials that go into very traditions that once created Pride in workmanship fade and Industrial America becomes not so Industrial but More and More just an importer and marketer of foreign cynicism about the product As junk becomes top management jobs go not to people who know How to run make build better Light but to those who know How to manipulate Wall play the tax game so they can show even More profit next quart finagle big Bucks out of the there Are a lot of ways to make Money that have nothing to do with producing a useful product or there is the Wall Street merger or you can take advantage of the tax Laws freakish Ness and turn footing enterprises into hefty some companies even use bankruptcy for so we get the service it makes very Little that blockbuster bestselling junk to summer football exploitations and it provides no very useful unless you think it useful to have accountants to wrestle with the tax authorities and lawyers to sue your doctor and your if the business Community views the Market As a junk its probably natural for service to Only fools want service for yet some services re main that is Why we have ended up with Tele phone companies that charge us for doing their c new York times airline is flying itself to poorhouse by Art Buchwald i see where several airline companies Are being taken i dont know Why anyone would want to buy an airline the Way there All handing out free tickets i predict in two years everyone will be flying for nothing what happened was that some Sale promotion Genius thought up the idea of awarding frequent flyer mileage credits equal to the number of Miles the passenger these when built could then be exchanged either for free flights or upgrades to a better class of for if you earn a credit of Miles you can Fly coach to any destination in the United for Miles you can Fly first and for you get to take your entire plus the anywhere in the if the airlines had just stuck to the original idea it would have made some but they started giving out Bonus not just for flying but for renting a staying in a hotel or eating a certain kind of pizza 30 Days in a i haunt realized How easy it was to build up Bonus mile age until i went into an airline office on fifth Avenue last i told the lady behind the id like to ask about a trip to the lady handed me a whats this i youre entitled to Bonus Miles for coming in and inquiring about our flight to that i then she gave me another Coupon for Bonus this is for wearing a Are you an american she of course i i said then i can credit you with More Bonus do you have a hotel room in Paris Here is my people with confirmed Paris hotel rooms Are entitled to can we forget All this i want to buy a Are you going to pay by Check or credit card whats the difference if you pay by Check you will receive extra while a credit card Only entitles you to ill pay by Are there any seats available smoking or nonsmoking she gave me a Bonus Coupon for i was getting i dont want to look a gift horse in the but i Haven even taken off and youre crediting me with thousands of flying i feel like a the airline business is very and if we didst Issue extra Bonus Miles you would buy your flight from one of our As Long As you put it that Way i guess ill ill be returning on damned if she didst give me another fifteen minutes later she handed me my i got out my How much do i owe you she hit the keys on her computer several times and then theres no you have enough credited Miles now to entitle you to a free roundtrip ticket to i took the ticket and shoved it in my can i ask you one question Hows business she before our frequent flyer Bonus program we were carrying less than 25 percent passenger now with free flights you cant get a seat on our c los Angeles times in planning a reef fun miser when Home what can i say 15 your 6rsat r most of what 15 in on sometimes so be justgoinatni6htahp stage a Vaipon Ouk own myin6 off a lot of customs and warehouse  ethiopian today crossword by Eugene Sheffer across 1 coalition 5 Dunder head 8 con game 12 molten flow 13 to Caesar 14 not feral 15 Sharif 16 Blanc or Brooks 17 change for a five 18 author Gay 20 yacht lot 22 title of respect 23 band Leader Brown 24 yaks 27 evil 32 33 pitching 34 greek h 35 preacher 38 hoary 39 altar words 40 tourist spot 42 missing 45 prompt 49 info 50 crude 52 Horn offering 53 Cains victim 54 mature 55 harrows rival 56 red planet 57 pea place 58 Spanish style Down 1 Rorschach creation 2 Dalai vip 3 track 4 hug maugham 6 Kin 7 Heartline locale 8 stashes 9 flour Container 10 you said it 11 plateau to yesterdays Puzzle 718 solution time 23 19 Acapulco assent 21 the greatest 24 bit of cheese cake 25 French Friend 26 railing support 28 Wrath 29 tapered to a Point 30 Simones summer 31 beam 36 paragons 37 babe in Blue 38 attained 41 office Holder 42 father of 53 across 43 Rhum 44 snare 46 Tad 47 emotional state 48 famed Volcano 51 past i t7 u 24 25 42 43 26 39 22 36 19 37 13 16 27 33 50 54 28 29 40 45 21 23 41 14 17 52 55 58 34 46 10 30 47 11 31 48 718 Hubert would Togiva Eydthe preservation fund would x9u interested in an aging five toed g King inc world a Oghli to trawl