European Stars and Stripes (Newspaper) - February 03, 1990, Darmstadt, Hesse                                The stars and stripes Page 11 Ann Landers dear Ann i m a 27-year-old wife and Mother. This prayer describes not i Only my life but the lives of Many i of my friends and co workers. I the women of the 80s have i been handed a raw Deal. I Hope i this prayer will open the eyes of a lot of husbands whose wives Are i doing double duty. I m keeping my fingers crossed that you win think it s Good enough to run in your space. Sign me a mom in Kentucky dear mom i do and i shall. Here la is working mom s prayer dear lord give me the strength this Day to do All the things i Musl do. Please please. Lord help me to gel to work on time. Even though my 3-Ycar-old cries and does t want me to leave him. I know i have no Choice. Dear lord How do you explain today s crazy eco nomic system to a child How do i Ell him hat daddy does t make enough Money to support our family so i have to go to work to help pay the Bills and lord keep me from resenting those who add to my guilt by presuming i work because i want to get out of the House. Most Oral. Lord give me the strength to get All my housework done even though i m dead tired after a Long. Hard stressful Day on the Job. And. Lord when my husband yells at me because i am too tired to Wash last night s supper dishes for the Sake of my precious child please give me the self restraint not to walk out the door. Of. Lord on behalf of All working mothers every where. I ask for four things strength courage patience and a forgiving heart. My marriage depends on it. Dear Ann arc you out of your mind you said people who Graze and Munch their Way through food markets Aren t exactly shoplifting. What would you Call it in Michigan eating cherries grapes or cookies in a store without paying for them is larceny. I am a Security awareness officer in one of the larg est shopping centers in the United states. I give sem Inars to shop owners and sales associates to help re Duce shrinkage. Do you know that a Chain of markets throughout the country has estimated that 5.000 pounds of grapes Are eaten each year by people who Lake one to Sec How they taste who do you think pays for those 5,000 pounds of grapes not the growers or the transportation company that ships the crapes or the wholesalers or the grocer. You and i pay for the  thai s Only grapes. Ann. Figure in the cookies and the cherries the nuts and so on and you be got a lot of unpaid Tor items lady. Rosie in Dearborn. Mich. Dear Rosie so i be been told by about 10,000 Jar occurs in the . And Canada. Thanks for Selling me straight in language clean enough to print. Dear Ann please Tell the dress and Blouse manufacturers if buttonholes were placed horizontally instead of Verti Cally they d be a lot less Likely to pop open. I am a buxom woman who knows that horizontal is better. Alexandria a. Dear Alexandria i agree his would be a Boon to All women whether they Are buxom or not. If any manufacturer will Tell me Why they prefer the vertical id like to know. Letters does cafes listen cafes thinks so my letter concerns the great number of letters directed against cafes that appear so frequently in your column. Since my arrival Here in West Germany in the summer of 1987 i would estimate i be seen 500 to 600 such letters. Never a week passes without gripes angry blasts or plaintive requests for improvement. I m sick and tired of Reading All these complaints. I Don t want to moralize i m not one of the Anu com plainer complainers who occasionally write in from Izmir or Lajos to Tell us  How Good we be got it. Many of the letters Are the valid concerns of people who cannot and should be Able to. Obtain necessary items or have received inexcusable treat ment at the hands of courteous cafes  what i do want to do is Send a loud and Clear Mes Sage to the top circles of cafes Europe if you want to live up to your much touted motto of service value and satisfaction you have to Start listening to your customers accepting their concerns and acting on them. Sex Post Facto answers to complaint letters do not flit the Bill. Because we overseas Are a captive audience especially those who simply do not have the option of on the Economy shopping cafes apparently feels it can condone service and conduct standards that would put a major . Department store Chain out of business. Why should mothers have to write in about not being Able to buy Standard clothing sizes for their children Why should people have to complain about having to leave an cafes theater because the staff can t or won t remove noisy disruptive movie goers Why. It goes on and on everybody has a pm  living in Munich capital of the cafes Europe Empire i be seen them come and seen them go but the system never changes. In the name of All complaint writers cafes. I Appeal to you listen to your customers concerns. Stock most of the things that will be needed. Find employees who care about what they Are doing and Tram them to do it right. And maybe some space will open in this column for letters that Deal with important intelligent issues. Name withheld Munich West Germany editor s note master set. Dayton p. Strick land customer relations he cafes Europe replies there s a couple of areas Here w hich really beg to be addressed. One of them is your Assumption this organization turns a deaf ear on its customers and their needs. The other area concerns cafes s play in the stars and stripes letters column. Not acting on complaints is not our Mission. Our Mission also in t to always be out of w hat you want not have your size or treat you As a second class citizen. Our Mission is to serve period. The key to service is people. Our Success depends on people. If you Don t realize we Haven t recognized this and Are acting on it you must not be Reading the rest of the stars and stripes or tuning into an see stars and stripes articles on oct. 24 and . 3. Quality people trained people and people treated As valued members of the organization Are going to make the differences in the areas you Hare written about. That has been oar thrust in this past year and our commander Brig. Gen. Thomas w. Robison is dedicating 1990 As the year of training in cafes Europe. Already improved and additional training programs Are under Way for every cafes Europe employee from senior executive to sales associate. Now let s talk about these letters to the editor. First your numbers Are grossly exaggerated. Only a Guy who makes a living out of answering these has an excuse to think there Are that Many. Second some let ters Are compliments some merely requests for information and some involve issues about which Well meaning men and women can disagree Sale of furs and alcoholic beverages for instance. Most however express genuine concerns and prob lems that the writers Don t know where to Lake to be resolved. That s a problem that is most important to us. Cafes has a Chain of command and most problems can and Are resolved at the local level. We want people to work with their local Exchange management. It Only makes sense. The majority of our work Force comes from the local ranks of each Community the wives husbands and children of the people in the Community. If cafes has a problem then the Community has a problem and it needs to be resolved there not on stars and stripes Page 11. We will take our hits when deserved but Don t intend to Roll Over and play dead when unfair statements about hard working and dedicated cafes employees Are nude. Since you live in Munich Stop in sometime for Coffee and Well talk cafes. Map error pointed out i would like to Point out a serious omission in your East bloc in revolt special report. On your pc world War i map of Germany you left out the areas of Posen and Alsace Lorraine. As a Stu Dent of european history i do not find this to be a minor error. An excellent Book of maps that your paper May want to consider purchasing is the times concise Atlas of world history published by Ham mond inc. Tech. Sgt. William l. Germer Lindsay air station West Germany editor s note reference maps used in the preparation of our Border Issue showed the boundaries Given. These acre generalized maps to give an Over All picture of the territories involved. Apparently we need to Purchase your suggested publication in order to do a More accurate re presentation should the situation arise again. 1 pen pals t am 20 years Obj and 1 enjoy cooking. Bovim Ming and writing Cetha Crosby Unstead p 0 is. Catherine Jamaica we Are of ing re pen pals our Ages Range from 14 to 23. Lovan a Harme Tawa aka none Joe Achamie Beauty Achamie har Nornan & co. Box 554 Benin . Nigeria 1 am 24 years old 1 enjoy writing and meeting now friends county dehanoy55 King is Olmstead p 0 i am 17 years old and my hobbies Are Reading going to parties discos and i zoning to pop music. Chi is  Liay. Or Wrexham. Clwyd uj2-Opw, n. Walos.  kingdom 1 am 25 years old and would be pen pals my hobbies Art Bowleg b Keg and code Cirg Stamps Brenda r. Born 122cagampangst Monerat Santos City. Philippines 1 am 1 feta a out t enjoy eang Cnoc Sia watching Bashe Ball games and collecting Stamps Rose Ito Aclan Ramon Magsaysay memorial colleges pm Wpm ones 9500 these it Wolf am Wornon col Gene e. Townsend. Usan commander editor in cruet it. Col Suzanne l Phillips Usan Deputy comma Noar Earlor n cruel Marie Kominicki Mert Proctor Deane a. A Cdermott production manager managing editor circulation manager this newspaper it an authored unofficial publication or members of the military service overseas. Contents of the Suva and stripes Are not newest army the Olti Cial views of. Or Andora by. The . Government. The department of defense or me us. European command. The appearance of advertising in this publication. Including inserts or supplements does not con mute endorsement by the department of de sense or the stars and stripes of the products or services advertised. Everything advertised m this publication shall be made available for Purchase use or patronage without regard to race color religion sex National origin age. Marital status physical Handicap political am any other non men Lector of the purchaser user or Patron. A affiliation or main office switchboard 06155-6010. Ets 348-5741 or 5823 for departments dial 06155401 plus Extension or ets number and a skier Extension news pm 237.255. 282.226.326 sports Eil 225.269.263.332.321.221 features it 230. 245 or my letters to editor Ell. 208 advertising display exl 247or 309 classified Al 349 telex 419-312 Tel fax 06155-601376 ma1lmo address Apo 09211-4211 or Postrach to 14 37. D-6100 Darmstadt 11. West Germany. News bureaus and department Bremerhaven. Germany Ken Clanton. Wumino 103.  Schur Cavern. Apo09069 Telephone ets342-8l 59 or cmunc47148762 Kauers Lauten Germany Deedee Arrington Don. Peggy dam son. Lynda Davidson. Bunding 2 99. Sulasul Barracks Apo 09227-3717, Telephone Camtan 0631 -02104 Munich Germany Steve Taylor. Building 16. C stairwell 2nd floor. Mcgraw Cavern. Sol Meg Apo 09407, Telephone ets 440-7 j20 or civil Ian on no Iago. Hur Ixko Germany Vince car by. Byumg 21, we foam o. Darby Cavern Apo 09696 Telephone ets 460-7266 or Rivlan 0911 -712563. Sruti Ofalt. Oen unc Joseph Owen. Being 303. Boom 201. We lace Barracks. Mailing Eddress co in corps Fin. A group. Of a to Wallace Barracks. Apo mis Telephone et8 420-717� or Crinan 0711-642571. Wurzburg Germany John Mir. Room 110.  buying. Apo09036 Telephone ets3so-4704 or bviuan0931.71569 Brussels Belgium David Tarrant International press Center. 1 Boulevard Charte Megne. Box 45,1041 Brussels Telephone Vaen 00322 236-om7. Mediterranean j. King Cruger and Gary Miller Naples. Only Usa Box 5. Fpo 04521 Telephone Auto on 625-1110 it. 4080 or a Jun oojm1-7424049. My York City room 401. 252 seventh ave. New York too i. We phone 212-620-3333 United kingdom Dave Dern. Budino 436 Cess us. Raf m4dermi.ll. Apo 09127 Telephone Auto on 238-2234 or civilian 0638-512228 Washington. . Chuck Vonch. Wylam Barman. Janet Howells Niemey. Oast a. The Pentagon room 2e7m. P o to. 4095. Wajn Ringlon . 20050-6095. Telephone 202-697-6695. Tel fax 202-693-6366 education Dave Marcuk. 06th401226 or ets 148-5741. It Dicht Janet d Agos no. 08155401230 or ets 944741. Business Randy Mcclain. 06155401 26 or ets 341-6741. Circulation offices Germany Berlin civilian 8331846. Ets 3324412 Breme Naven. Civil Ian 0471-85168. Ets 3424119 Rem Kalns. Chian 068-692050 or 692665. Ets 330402s or 7103. Seta 412712 Kaiser Slatlem civilian out. 57070 or s7079. Ets 489-7100 Munich civilian 0894901503 or 6901504 ets 440-655. Tel fax 069499-1606 turn org. Civilian 0911-712556. Ets460-7001 Stuttgart Vilan 071144743. Ets 420-7175. Greece Athens chilian 9923390. Italy Vicenia. Lilian 0444-51535$. Ets 634-754s. Telela 0444-300 Spain. Madrid. Ets 605-5 07. Civilian and Tel fax 00341 .$561465. Turkey Istanbul. Camtan 64172. Telex 28174 sans to United kingdom civilian Newbury 0635-44768. Auto on 266-3209