European Stars and Stripes (Newspaper) - March 26, 1991, Darmstadt, Hesse                                Tips on coping with a teen Ager by Marianne and Stephen w. Garber and Robyn Freedman Spizman Gox news service do you have any suggestions for living with a teen Ager a a a. A. One  daughter is a Delight. A the next a raging shrew. She started a menstruating several months ago but we can to tie the. Moods to her period. If you try to have a serious conversation with her about boys drugs Etc she say Quot of Mother of  i can Deal with that but i can Rostand the mood swings t miss my Little girl. Quot a a a depressed dad. Dear depressed dad of the Joys of adolescence. Whatever unpleasantness you Are experiencing it is a probably More difficult for your daughter. Adolescence is a period of great uncertainty so your daughter probably does t understand her outbursts any better than you do. Adolescents strut around with great bravado. Yet most of the time the talk is a cover for false composure and plastic Confidence. So if there is a topic you believe needs discussing find the time to open the conversation. Don t wait for your daughter to ask a Many teen agers never do. If you can turn yourself into Quot Ashable parents your teen will be More Likely to ask when her questions arise \ Quot a. C readers action Lin problems with flight cancellations it a please publish this Leller As Public service to others planning a trip now that Many airlines Are to. A slash Quot prices due to staggering losses. A a a. In january a Girlfriend and i bought a special London trip from Sato in Nurnberg. We were assigned Twa As our Carrier i Felt that Twa would be More customer oriented and or efficient. I was wrong a a a a. A. We were due to return to Frankfurt on Jan. 21. Our Twa flight departed from Heathrow Airport at 9 15 . When we arrived at Heathrow we were told that1 our flight was cancelled. Several reasons or excuses were advanced Quot the Gulf War Quot Quot other airlines have cancelled. Their flights Quot and. Quot Only about six persons came to Check in for this  i believe the last reason  cause of the cancellation. The airline did not have enough passengers and would lose Money a. The next available flight since they told us that they a could t place us on another flight was the next morning. At-8 15. The Twa representative informed us the airline was not ready to provide us with any extras such As a. Hotel room or dinner or a discount. The Only Quot favor Quot they were willing to bestow on us was Quot a free ride Quot to Gatwick to catch the next Day s flight. / London s hotels Are very expensive an extra night. There could have Cost us almost As much As we paid for our trip. So we decided to have dinner and wait at Gatwick for the next flight.  say it was a very. Uncomfortable night. A the next morning there was a bomb threat at the Airport and they also found an unidentified package. Consequently the 8 15 flight was delayed Over an  had waited Over 14 hours to be placed on a Twa flight. A. I want to  person please obtain sortie form of Assurance or insurance or some better information from Sato who did not discuss with us this possibility. A every Day i read or hear about How deeply the travel business is suffering. I Hope they begin id value their customers now. In be written a letter to Twa and spoke with a representative of Sato so far i be received no a apology or refund. Delia Stichick Erlanger Germany a. We received two replies to this Tetter. The first a amps Sharon Kilday As far As the mood swings expect them to come and go any obscure event can plunge a teenager into despair but the next moment your youngster May soar above the treetops. A a a a a to live through adolescence the second time a remember How. Tough the teen years were avoid stories about seven mile walks through the sleet and Snow. But pointing out that those weren to the Best years of your life either could help. 1 a be a Good listener. Long winded discussions can Cut off conversation. Use openers to prompt your teen to talk then listen when she does. Is from Robert l. Wyatt assistant managing director Sato of i assure you. The writer and your readers that our agents Are dedicated to the Well being of their customers they attempt to provide As much information As they reasonably can concerning the travel plans of travellers unfortunately there Are decisions made that Are beyond our control and knowledge nonetheless i will share the writer s concern with All our offices and ask that they do everything reasonable to inform travellers of circumstances that affect their travel plans a concerning the  have occurred a throughout the travel Industry not limited to the . Air carriers by any Means would like to offer a Quot Friend of the court Quot comment. In 1990, the . Airlines carried More passengers that Ever before in the history of air travel. Such statistics would seem to be a cause for jubilation. In fact the opposite is True. A Quot. A Quot. In the Wake of the Gulf crisis the airlines were hit  tremendous increase in fuel and insurance costs. As a result they experienced a record $2 billion loss during the last two quarters. This record  doubles the previous High for an entire year the recession in Thea a United states also contributed to the Industry a loss but. Unquestionably the crises in the Middle East was the primary Factor. In 1991, the trend has continued with new blows. Delivered by the travelling Public. Its phobia toward travel in general and flying in particular has exacerbated an Quot already serious situation. Some predict that the number of major . Carriers will decline to As few As three while others say that five or six will survive Eastern once the largest american Carrier is in liquidation and two other major carriers have filed for bankruptcy Protection. I do  to minimize the ordeal of the Byriter but itto write us -. Readers action line is the readers Quot court of last resort Quot striving to answer some of the questions a. Aboul life overseas in a military environment or i a questions about policies and guidelines when other avenues  Are not readily available. If you have a question and Don i know where to turn for the answer write to readers action Une co the stars and stripes Apo 09211-4211 All letters must be signed and preference Wilt be Given to those seeking. Information of general interest to our readers a ,. A be available. Just being there can be a stabilizing Factor even if your teen pretends not to notice. A be a resource. When kids learn they can ask you a anything without being judged they will pose the i questions. Offer honest information when asked no. Strings attached. A Don t take it personally. When your teenager blows. Up realize it probably has Little to do with you. You May not like it or accept it but the solutions will need to be a discussed at another time. A a a a a a a a acknowledge the feelings. Quot i know this is the pits Quot now How do we get beyond this. A. A give them space. When your teen is up in arms its a probably not a Good time to talk her out of it. A. A be open. The mood is temporary. Welcome your a a a a.   moment passes. Quot do you want a to Start Over Quot May be the entree to a new beginning a a Don t be afraid to set limits. Everyone functions better when the rules Are clearly defined and the consequences noted., a. A never too old for a Little Praise. There Are times when nothing you say will be right. On the other hand make. Sure your Praise comes As quickly As your criticism. A appreciate these years. You May not believe it now but these Days will pass All too quickly it is a fascinating. Time if you can stand Back and enjoy the moments. Marianna Daniel a Garber an educational consultant Stephen w. Garber a clinical psycho log at and Robyn Friedman Spilmen an author of Booke on educating and motivating children write e parenting column for the Atlanta Roumal Conata Sutlon. A should be put in perspective. A consider that the liquidation of a major airline has a major Impact on Many lives throughout our country not. Only do tens of thousands of skilled employees lose their jobs but the. Economy of the nation suffers As Well. The air Industry generates 8.4 million jobs and contributes. $594 billion to the . Economy. Let me assure the a writer that flights Are not cancelled to fatten the coffers of the airlines or the wallets of their management. I am confident that the response from Twa will explain the rationale for its actions that caused the writer to a spend 14 hours at Gatwick  second reply is from Robert a. Carey sales manager in Frankfurt for trans world airlines trans world airlines would like to offer its sincere apologies to the writer for the cancellation of flight number 702 from London Heathrow to Frankfurt. This flight bad been one of our most popular due to its late departure from London allowing tourist passengers most of the Day for shopping and sightseeing. However the outbreak of hostilities in the persian Gulf and the fact that flight 702 was also offered As a connection to certain Gulf air services caused a dramatic change in demand. A decision was reached Between Jan. 18 and 21 to temporarily suspend this service. Passengers were a. Contacted and advised of the schedule change by twas reservations departments. We also informed eur Tours operator of the London trip in question who in turn tried. To reach the writer at her hotel  Jan. 21. Unfortunately the tour operator s efforts to Contact the writer were not successful. A. A a it is indeed distressing to arrive for a scheduled flight departure Only to find that it has been cancelled but due. To the Gulf crisis Twa had no other alternative than to. Reduce schedules and attempt to redirect passengers on other flights. About 20 passengers for flight 702 were assisted at Heathrow Airport on Jan. 21 depending on their time of arrival and Type of fare they were offered a Light with another Carrier or overnight accommodation. We Are sorry that our Heathrow staff did not offer the a writer More assistance that the Transfer to London Gatwick but. Twa will Forward a policy refund to the write Tor the inconvenience she experienced. We value the writer s patronage As both a Twa passenger and a Sato customer and certainly realize. A air me passengers nowadays have a Choice of the Carrier they wish to use it i our Hope that the writer will give Twa another Opportunity to be of service to the a  our ability. ,. A Page 16 a the stars and stripes a tuesday March 26, 1991