European Stars And Stripes (Newspaper) - August 26, 1986, Darmstadt, Hesse Pogo 10 the stars and stripes tuesday August 26.1986 Mumm him he mini by in Shioi Huhl Ohhi Ubbie Mhz Bim Bebby a Chi Ami is it cuisinart Mog mix or robot Coupe after 11 Monalu of trying in gel help from cafes with no results my last Hope is a App Cal to the cafes customer service specialist and Iron he Shonter master sgt. Bruce Zielsdorf. For at least the past two Yean that i have been Here cafes has locked both in its Catalon and on the shelves of its european stores the dual voltage mag mix food processor. In Fael it was a featured item of the cafes memorial Day promotion. According to both the salesperson and information on the outside of the Boi. This machine is the original French made Cui Sinan the name cuisinart has been sold to a japanese manufacturer. Service parts. And accessory Blades Are supposed to be Nadily Avail Able in the . And Canada under the names magi mix and robot Coupe and the machine is under warranty for one year. Those Selling Points and the idea that cafes stands behind ils products and customers led me to Purchase this particular item. Problem after Purchase i found that All warranty in formation is in French and All correspondence is directed to 4 French address. Ine Judd in Ihebom is a list of accessories available yet there is no information on How or where to order them. There is no information on inc whereabouts of service i is in t he . Cafes customer service docs not special order mag mix accessories nor do they have any idea of where to Send the Mach Ine for repairs either Here or in t he . So now i am stuck with an $85 current Price los White elephant that has no warranty in accessory Blades and no Means of repair. This is Liow cafes stands behind its products to confuse matters even More when i bought the machine 11 months ago. A sticker on the display item read sold in the . Under the name robot yesterday. 1 saw a mag mix displayed in the Post Exchange with a sticker that read sold in the . Under the name it seems that the problems Stem from some state of change or identity crisis within the manufacturing company. However that is hardly an excuse for cafes. Surely cafes buyers determine a manufacturer s reliability before they sign a contract 10 procure and sell an item such As this. Master sgt. Zilsdorf. F r myself and hundreds of other cafes customers mag mix owners in the same boat please Tell us where we can get our food processor repaired. How do we order accessory Blades do robot Coupe Blades fit it do cuisinart Blades fit it what is the address of a service representative in the .? i purchased it because among other things it is dual voltage and obviously intended to use it when we return 10 Ine states we paid cuisinart prices we deserve More than veg a malic service. A. Mead Stuttgart editor s note Muster sri Brace e. Olels Dorf customer relations specialist Public affairs of fice. He Aafke Europe. Replies we could t agree with you More. We asked or. A a. Hamilton director of our purchasing and distribution directorate to took into the matter. Here s what he found out. The robot Coupe co in France origin Nelly manufactured food processors for cuisinart for Sale in the is. The cuisinart name is subsequently sold to a Japa Nese manufacturer. Robot Coupe now manufacturers an identical food processor for Sale in Europe under the name mum la their stateside product is sold under the name robot Coupe. Confused yet it sets better. Robot Coupe nude product parts Ore interchangeable but they wont fit the japanese cuisinart. Cafes does t sell the Jip inne Trade product. Although robot Coupe provides its warranty Only in French cafes has assumed warranty responsibility from the minuet Cturner for its products we Ull. Alto robot coup will Honor warranties in the states for items bought in in Ripe european customers should Uke their robot Cape food processor to the nearest Exchange for repair. A maintain various repair plants throughout Europe Capa ble of fixing Luck appliance. Robot Coupe s product serve address in estates h robot Coupe i5z East a e. East Nam Alk Conn. 0685$ phone 203 852-1890 although cafes does t have a special order Agee ment with robot Coupe customers my obtain acce a Ries by contacting robot Coupe attn mme. Dubols 10 Rue Charles Delescluse 93170 Bagnole France a appreciate your raising the Issue of it could be clarified. Be advised this info Notton i been provided to our store managers As Well so Well All be Reading off the same Sheet of music. Bon a Petil a differing viewpoint on use of manpower the recent article regarding High skill technicians warrants greater in depth research by or. Binkin the manpower expert before his Broad generalisations can be totally accepted. We Welcome Al of his facts and the Ini Erp stations of those facts concerning the avionics systems and the stinger missiles because we do not have personal knowledge or expertise in these areas. We must How Ever Point out that there Are numerous other High skill jobs besides these that deserve attention. In particular we refer to the strategic communications network provided by the 5lh signal come Here in Europe. There arc a vast number of personnel who Are in the process of being replaced by civilian labourers some have already lost their jobs. These highly qualified technicians men and women alike who have been extensively trained in their Fields Are now being Given Trie option of new make work jobs learning a new military occupational specially Mosor having to decline re enlistment. Some of the communication mos schools last up to nine months and longer and can Cost the government up to $50,000 to Irain each individual. In addition Many soldiers Are paid bonuses up to 13.000 to work these specific jobs. Why is the 5lh signal come contracting All of these jobs to the private sector the reason Fiat we have been told is that it will save Money. It has never been clarified whether these savings will be Short or Long term but personally we question whether any Money will be caved at All. To the Short term Outlook consider this All of the displaced army personnel will remain on the payroll in addition to the salaries paid the new civilian technicians. At worst this Means at least twice As much paid out to do the same amount of work. Actually the scenario worsens when extended to the Long Range forecast. The strict regulations and guide lines that he communications soldiers adhere to will not be the same thai civilians need abide by. The result of this will be degradation of service offered by the 5th signal come. An objective observer at this Point might interject that s the Way the army is. Just switch your mos and drive this is a valid suggestion until that same observer considers the retention of qualified and competent personnel in the armed forces. For one thing. The Soldier who was awarded a Bonus to enlist cannot initiate a mos change without forfeiting that Bonus. The department of the army can direct such a change but generally reserves that option for limes of armed conflict. Another Case in Point is the Middle level nip who has put in 12 years and is on a promotion list. As civilians Lake Over these jobs there will be no need for the army to promote any higher. Most of these Moss have approached a 99s Cut off score and will remain there. In Short the personnel holding these jobs or who just lost the who enjoy their work will soon have Only two choices retain or get out. Our argument now comes full Circle Back to or. Binkin s article. If the army is truly concerned about having qualified personnel working for them in 1994, Why is it phasing out soldiers in 19867 it is elementary that an experienced trouble shooter Wilt find the faulty part when in computer fails to do so or an inexperienced civilian for that matter. So we refute or. Binkin s dismissal of substituting soldiers with civilians. It is happening right now but being stationed in Europe we Are not envy to All the available details. If we were in the states we would go to any Library with a government publications Section and discover just who is bidding for these contracts when and Why they were offered and just How Many soldiers will lose their jobs. The Freedom of information act is quite a useful tool. Perhaps we might even find out Why the training bases in the slates continue to produce soldiers with these same Moss. We might also add thai saying women Don t yet show an aptitude for technical training in Large enough numbers about 25 percent of women probably could qualify for training " is a blatantly sexist remark if in is compared with Only 18 percent More men that could qualify for that same training. And if civilian in a War zone pose their own problems for the Mili tary Why Are More and More being put there we have absolutely no intention of demeaning or. Binkin s research or conclusions with this letter we simply think there is More to the topic than he revealed in the article. Names and locution withheld warrant officer group helps Community this letter is to give some credit to an organization that has consistently supported ils Community but has never been publicly recognized for its efforts the United Stales army warrant officers association. European Region saw Over. While i cannot speak specifically about the Good work of other chapters i can write with some knowl Edge about the chapter and auxiliary with which i am associated Nord Bayern Silver chapter Nuernberg area. Let me cite some examples from recent months. The Roth scouts. Nuernberg and run the Field events on the Day of the special olympics. They organized and ran the Iron Man 10-km race 3-km fun run at Ferris Barracks or Langon during the Fisl a Well As awarding prizes. The auxiliary has sponsored orphans from Herzo go Nakrach for the Herzo a easier egg Hunt to include transportation and prize brought the was chapter has presented plaques and pins to p in Nuernberg provided support to the boy s helped id organize special olympics in Ter Bunny to the pc Dalric and orthopaedic wards Al Nuernberg Hospital contributed to Nuernberg Roth for Field Day at Herzo assisted Al special olympics by presenting awards to the olympians and Manning the Field to table and helped at the ironman run As registrars and timekeepers. The Nord Bayern Silver chapter and its auxiliary Are also Active in local German american Feils. While other organizations May be More visible and so Are accorded the credit Nord Bayern Stiver chapter and auxiliary will continue to provide support to the Community. The Usawa s motto is professionalism recognition i thought it was time for some Public re cognition. If you Are a warrant officer Why not Check out your local chapter there Are 36 chapters in the european Region. If you Are a spouse find out about the auxiliary and if there in t one available perhaps your Chap Ter would be willing to Start one. Nord Bayern Silver chapter auxiliary would be Happy to help you with All the information needed to initiate an auxiliary approved by Community saw Over and Usawa National. Ensio e. Beit Hernogena Onali Germany per pals i would it la Watt top in at tit Camm i m 1 Owna Hod Oitt tric tip Tea if Corning and a tog 1m. 1 toy Man Tifuh Apo by. 09036 i Nucy ranking Reading ind Iwin Vring rom Bench im3 re. Shimun St. I would lit pm Pic Iran or count i in 19 pm of i he in Jim com Duran Sgutt dry
