European Stars and Stripes (Newspaper) - December 7, 1993, Darmstadt, Hesse                                Tuesday december 7,1993 the stars and stripes Page Quality banking what does Quality banking service mean to you ecu Tom v its Aveve vol 2 no. 2.merchants Community Bank december 1993 Community Bank is Here for you at merchants Bank we be been by your Side improving our banking services and supporting the military Community while drawing Down ourselves. Your Community Bank not Only improves its products to better serve the military it also looks beyond itself to help support the local Community activities sponsors the Dod school system and strives to help the military Community in any Way it can. A have you Ever wondered what a  a  Quot personal Stamps to mail a Bill Sandy always exhausted All efforts to please customers. A helping customers is an integral part of our customer service. From balancing Check books to arranging Loans our branches Are there to help you. Recently the Hohenfels Community Branch was called on to provide fast and professional customer serv fee to Aid a worried wife with her husbands three Day emergency Hospital Bill in this situation the German Hospital in students get a a feel for banking when they tour a Community Bank. And a  Quot Means. The Telephone terms Are the kind a customer service representative explains at her a German utilities made Ezz workshop at the Ramstein family support Center. The workshop is designed to help people learn to read their Utility statements pay Bills set up automatic payments and avoid costly mistakes. A if you need Money and you can t come to the Bank the banking Van might come to you the Ramstein North Mobile Van has been providing service both on and off base for about eight years now. Van Teller Sandy Wick goes out of her Way to give the very Best of customer service possible. Whether its foreign Money opening accounts or even Selling one of her own Dresden required the couple to pay Cash for the three Day stay but who carries that much Cash while on vacation the Branch quickly wired the dollars needed to a nearby Bank. A in a changing world of banking we must try to meet and exceed our customers needs. Earlier this year. Community Bank conducted interviews to gather information concerning customers banking needs and expectations. We have taken the suggestions and Are now looking into the future with new enhancements and products to better serve the military Community. A there Are no territorial boundaries in customer service. When asked to prepare a package of banking services for Italy Spain Turkey and Israel Pat Morrison chief car at Ramstein North developed a Short instruction letter and package discussing banking services available to service members. She put her a fall Quot into arranging customer service for All customers no matter what country they live in. A Community Bank strives to answer All questions from our customers including children. Many branches invite younger students to tour the Branch and ask questions. Community Bank Branch employees also go to schools and talk with students about opening checking and savings accounts. Questions from the students Range from a How old do i have to be to open an account Quot to Quot what happens to my Money if 1 get  a Are you looking for a new or used car most Community Bank branches have a car Corners Quot to help customers browse without the a dealer  most car Comers display dealer brochures for new cars As Well As ads for used cars. A merchants Bank not Only supports the military in their banking needs but it also extends its support to special programs such As a stripes for schools Quot in 1992. Community Bank became the corporate sponsor when National City Bank Indiana provided $20,000 for the school program. Quot stripes and schools Quot which strives to enhance Reading and writing curricula in the military school systems and help students understand the role of newspapers in society is a newspaper in education Nie program. A last year when thousands of . Service members who had taken Quot Early outs Quot but had Loans pending the Community Bank quickly responded. You can now have your loan continuation program lip extended beyond your ets Date. See Page 3 for More information on lip. These Are just a few examples of exceptional customer service at our Community Bank branches. Help to better serve your banking needs. If you have any questions or suggestions we have included a questionnaire on Page 2 of this newsletter or you can Call your local Community Bank Branch. Rates available for you heed a new set of wheels but you re not interested in a a new Quot car. When you re in the Market for a used car merchants can help finance a used vehicle with its tiered Loon rates. Merchants Bank now offers tiered loan interest rates for used cars Model year 1988-1993. The current rates which Are determined by the year of the car and the term of the loan Range from approximately 8.5 percent to 103 percent apr. All other used car Loans Are subject to a 15 percent annual rate. Your Community Bank loan representative can provide More details. Stop by for a loan application and make an appointment to discuss your options. Its one of the first Steps in getting your new wheels. Rates Are subject to change without  help stretching your Christmas budget merchants is ringing in the Holiday season with two loan specials a delay your loan payment until March 1994 on Alt Loans made prior to december 31, 1993 and a special 11 percent apr for signature Loans. Got your heart set on a special gift that just wont fit in your budget now you can Purchase the gifts you want and postpone your new loan payments until March 1994 or you can opt  Low 11 percent apr signature loan no Dow payment required and make your Christmas dreams come True. Stop in your local Community Bank and take advantage of these Christmas specials before december 31, 1993